Jr. Napo N° 375 Urb. Chacra Colorada - Breña
comercial@hdec.com.pe
(+511) 712 6200

Services


Our business diversity and experience allow us to narrow commercial bonding with our clients since we offer them different outsourcing stages according to their needs. We offer Contact Center services nationally and internationally counting on with first-class staff and multichannel technological tools, and we work with inbound and outbound calls, mailing, texting, social media and more in each of our stations.


Moreover, we offer services such as Collections, Defaulter Portfolio Recovery, Address Verification and Documentary Control with high effectiveness rates in the market by specific strategies for each of our clients. In order to comply this, we count on with a first-class collectors who work personalized and specialized.

We use GPS mobile devices that allow us having an on-line communication and an accurate location of our fieldworkers, in order to have a wide knowledge of the geographic areas which allow us to reach excellent results.

According to the market situation, we cover these three levels of BPO:



BASIC BPO

  • Customer service
  • Telesales
  • Tele collections
  • Phone surveys
  • Data update
  • Data Entry.

INTERMEDIATE BPO

  • Quality Monitoring
  • Document Digitization
  • Document Register and Validation
  • Field sales
  • Field collection
  • Field Address Verification

ADVANCED BPO

  • Judicial Collection
  • Back Auditor Masivo
  • Back Especializado
  • Social Media Multichannel
  • Implementation of sites
  • Consulting and implementation of quality monitoring

HSEQ Policies

We are committed with the Health, Security, Environment and Quality Policy Statement

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Achievements

We have been recognised by important signatures because of our high indicators of exert comercial and fortress organizacional.

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Support

HDC BPO Services is supported internationally, which shows the quality of our business processes

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