to every contact channel
Intelligent call distribution, native integration with our CRM or outsourced providers, real-time monitoring, indicators of performance and service levels.
Centralized management of large email volumes, with easy access to conversation threads and histories.
Campaign management via the most popular communications channel, with queries and responses for all customers.
Monitoring of Twitter mentions and messages, responding to clients via the most convenient channel.
Integrated management of Facebook interactions, via wall posts and private messages.
Instant access to online customer service, with fast, accurate responses to customer queries.