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and all types of contact
Calls and emails between your lines of business and all service-providing agents.
Aimed at measuring the performance of your services, helping to avoid Critical Errors for both the customer and the firm.
Aimed at measuring agent performance, identifying opportunities for improvement as well as for company follow-up.
We use a statistical formula that lets you define key variables:
Our monitoring process evaluates the number of Critical Errors of your service. This lets you measure management performance vis-à-vis the guidelines in the client contract.
These are serious errors that impact company procedures and management performance, as well as:
Non-Critical Errors
These are errors that do not undermine the transaction process.
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