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Omni-Channel Services

We offer an Omni-channel
customer experience

We bring fluency and accuracy

to every contact channel

Phone Calls

Intelligent call distribution, native integration with our CRM or outsourced providers, real-time monitoring, indicators of performance and service levels.

Email

Centralized management of large email volumes, with easy access to conversation threads and histories.

Whatsapp

Campaign management via the most popular communications channel, with queries and responses for all customers.

Twitter

Monitoring of Twitter mentions and messages, responding to clients via the most convenient channel.

Facebook

Integrated management of Facebook interactions, via wall posts and private messages.

Webchat

Instant access to online customer service, with fast, accurate responses to customer queries.

Sedes
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